Frequently Asked Questions

Creating an account is quick and easy:

1. Click the "Sign Up" button in the navigation menu
2. Fill in your details: username, email, password, and phone number
3. Agree to our Terms & Conditions
4. Click "Create Account"
5. You'll be logged in automatically and can start browsing papers!

💡 Tip: Use a valid email address as you'll receive purchase confirmations there.

Creating an account and browsing available papers is completely free. You only pay when you want to purchase access to a specific past paper. Each paper is priced affordably (typically KES 50-200) and gives you 30 days of secure access.

Yes! To change your password:

1. Log in to your account
2. Go to your Dashboard
3. Click on "Account Settings"
4. Enter your current password and new password
5. Click "Update Password"

We use M-Pesa for all payments. Here's how it works:

1. Browse and select the paper you want
2. Click "Purchase" and enter your M-Pesa phone number (e.g., 0712345678)
3. You'll receive an STK push notification on your phone
4. Enter your M-Pesa PIN to complete the payment
5. Access is granted instantly after successful payment

Prices vary by paper but are kept very affordable for students:

• • Most papers: KES 50 - 150
• • Comprehensive papers: KES 150 - 200
• • Access period: 30 days from purchase

The exact price is displayed on each paper's page before purchase.

If your M-Pesa payment fails, common reasons include:

• ✗ Insufficient M-Pesa balance
• ✗ Wrong PIN entered
• ✗ Request cancelled on your phone
• ✗ Network timeout

Simply try again! No money is deducted unless the transaction is successful. If problems persist, contact our support team.

Refunds are available in specific circumstances:

• ✓ Technical issues: If the paper fails to load due to our system error
• ✓ Wrong paper: If you accidentally purchased the wrong paper
• ✓ Duplicate purchase: If you bought the same paper twice

Request refunds within 24 hours of purchase by contacting support@stethostudy.com with your M-Pesa receipt number.

You get 30 days of unlimited access to each purchased paper. During this period, you can:

• ✓ View the paper as many times as you want
• ✓ Access from any device (phone, tablet, computer)
• ✓ Study at your own pace

Your dashboard shows the expiry date for each paper.

No, papers cannot be downloaded. This is to protect educational content and respect copyright. Instead, you get:

• 🔒 Secure online viewing in our protected in-browser viewer
• 📱 Access on any device with internet
• ♾️ Unlimited views during your 30-day access

These security measures protect the educational content from unauthorized distribution. Our platform includes:

• 🔒 Copy protection (Ctrl+C disabled)
• 🔒 Right-click disabled
• 🔒 Print protection (Ctrl+P disabled)

These measures ensure fair access for all students while respecting content creators' rights.

No, account sharing is not allowed. Each account is for individual use only. Here's why:

• ✗ Access is tied to your account and subscription
• ✗ Sharing violates our Terms of Service
• ✗ Your account may be suspended for sharing

Our affordable prices (as low as KES 50) make it easy for each student to have their own legitimate access.

After 30 days, your access to that specific paper expires. You can:

• 🔄 Re-purchase the same paper if you need continued access
• 📚 Browse and purchase other papers
• 📧 Contact support for bulk access or special arrangements

💡 Tip: Plan your study schedule to make the most of your 30-day access period!

StethoStudy works on any device with a modern web browser and internet connection:

• 📱 Smartphones (Android, iOS)
• 💻 Laptops & Desktops (Windows, Mac, Linux)
• 📲 Tablets (iPad, Android tablets)

Recommended browsers: Chrome, Firefox, Safari, or Edge (latest versions)

If a paper won't load, try these troubleshooting steps:

1. Refresh the page (F5 or Ctrl+R)
2. Clear your browser cache and cookies
3. Check your internet connection
4. Try a different browser
5. Disable browser extensions temporarily

We're here to help! Reach us through:

• 📧
  Email: support@stethostudy.com

  Response within 24 hours

• 📞
  Phone: +254 712 345 678

  Mon-Fri, 9AM-5PM EAT

• 💬
  WhatsApp: +254 712 345 678

  Quick responses

Visit our Contact page →